Intranet statistics

(NEW YORK) What
is the state of the intranet today? What do employees want? Where is
the intranet evolving?

Statistics,
findings and highlights from the Intranet Insider World Tour in New
York City (April 17, 2009).

From
Watson Wyatt (Michael Rudnick, presenter):

• 80%
  believe intranet navigation needs improvement

• 50%
  don't actually use their intranet on a daily basis

• 50%
  find search ineffective

Employees
use on the intranet:

• employee
  phone directory

• cafeteria
  menu

• expense
  report

• pay
  stub

Employees
use outside of work:

• 75%
  use Facebook

• 75%
  use LinkedIn

• 45%
  use YouTube

• 35%
  use Wikis

• 32%
  use Blogs

Intranet
2.0 used at work:

• Collaboration
  34%

• Blogs
  31%

• Customization
  31%

What
technologies are powering the intranet 2.0?

• 75%
  have SharePoint

• 3%
  have Notes Connections

• 14%
  have other

Intranet
2.0 Global Survey (500 organizations across the globe) findings (Toby
Ward, presenter):

• 42%
  have intranet blogs (10% enterprise deployment); 10% have no plans
  or interest

• 47%
  have intranet wikis (16% enterprise deployment); 10% have no plans
  or interest

• 23%
  have intranet podcasts (5% enterprise deployment); 29% have no plans
  or interest

• 15%
  have intranet social networking (5% enterprise use); 21% have no
  plans or interest

• 20%
  have intranet content tagging (9% enterprise use); 23% have no plans
  or interest

• 35%
  have intranet RSS (12% enterprise use); 11% have no plans or
  interest

• 15%
  have intranet social networking (5% enterprise use); 21% have no
  plans or interest

• 48%
  have intranet discussion forums (19% enterprise use); 9% have no
  plans or interest

• 49%
  have intranet instant messaging (29% enterprise use); 18% have no
  plans or interest

• 7%
  have intranet mashups (4% enterprise use); 43% have no plans or
  interest

• 47%
  of organizations using SharePoint for Intranet 2.0 tools

Intranet
ROI – cost savings attributed to IKEA intranet (Beth Gleba,
presenter):

• Paper
  cost savings = $192,000

• Streamlining
  processes / Self-serve travel process saves $4,590

• Modernizing
  communication technologies video conf to WebEx = $90,000

• Self-service
  hr = $219,000

Con
Edison intranet survey (Fred Leach, presenter):

• 3054
  completed surveys (55% management; 45% union)

• 90%
  say company communications are somewhat or very helpful/informative

• Preferred
  communications channels are:

1. email

2. intranet

3. elevator
   screens

4. hard
   copy (print)

• 54%
  have seen CE eye (employee video channel; employee stories are most
  popular)

• Most
  popular video: “To Catch a Thief in Brooklyn!” (documenting how
  a Con Edison nabbed a cable thief in a Brooklyn sewer – including
  a physical wrestle, chase & scuffle!)

2009
Edelman Trust Barometer Executive (John Havens, BlogTalkRadio.com,
presenter):

How
a company treats its employees is tantamount in influencing the level
of trust amongst its customers.

When
you think of good and responsible companies how important is each of
the following factors to the overall reputation of the company?
(4475 people – 25-64 years of age)

• Offers
  high quality products & services – 94%

• Is
  a company that treats its employees well – 93%

5
Trends for Intranet Innovation (Amy Vickers, Razorfish, presenter):

• Attention
  Management – separating signal from noise

• Openess
  – cultivating transparency, sharing, and flatness

• Networks
  of Knowledge – graphing known and unknown connections

• Ecosystem
  Efficiency – orienting around business processes

• Back
  is the New Front (Office) – data and infrastructure drives
  innovation

How
D Street Enhances Deloitte

1. Innovation
   & productivity

2. Talent
   Attraction & Assimilation

3. Integrated
   Communications

4. Talent
   Retention

5. Knowledge
   Preservation

6. Marketplace
   Eminence

Benefits
of Corporate Social Networking at Deloitte Consulting (Arun Parshad,
presenter):

• 8.2%
  increase in retention

• 10%
  increase in productivity

• 11.8%
  in new businesses

Deloitte
demographic trends:

• Average
  new hire: 27 years old

• 65%
  of new hires are under age 25

• 35%
  work in a virtual team

• Nearly
  half (46%) of GenYers polled rate the availability of networking
  programs for enterprise as important to their job

• 75%
  of CIOs plan to invest in social networking tools in the next four
  years

D-Street
social networking community at Deloitte features:

• Blogroll
  – blogs throughout

• Headlines
  – intranet news

• Snapshot
  – pictures from across the organizations

• Seen
  on the Street – external stories

• Communities

• Personal
  profiles

D-Street
participation by employees:

• 1261
  personalized profiles as of February 2006

• 19171
  personalized profiles as of February 2007

• Last
  6 months: 80 ad hoc communities with 1800 members

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