Employee satisfaction used to matter. In fact it still does at most organizations, however, employee satisfaction is a dying metric.
In a new analysis (Making Employee Engagement a Focus) by research firm Ipsos,
6 thoughts on “Employee satisfaction doesn”
Comments are closed.
“Engagement” is this the new buzzword for 2007? In over thirty of midlevel management, I thought I'd seen it all. Here we go again! Instead of repackaging the gimmicks and “programmes du jour” of the past, how about focusing on some common management sense?
Employees come to work with an implicit trust that their managers are always working for the best interest of the company and its employees. That trust should not and cannot ever be taken for granted. Look what is happening today. It is no longer “What's good for the company is good for the manager.” It has become “What's good for the manager is good for the company.” Top executives have totally lost sight of this phenomenon and are allowing managers to run amok for their own personal agendas.
Several years ago I wrote a book on the subject of workplace culture and employee morale. It is as relevant today as it was then. Employee morale is directly linked to the interaction of employees with line managers who are charged with executing the policies and strategies of companies. Unfortunately, many of these managers subvert the good intentions of the organization to meet their own personal goals and agendas at the expense of their peers and subordinates. This management subculture is the result of a corporate culture of ignorance, indifference and excuse. Better corporate level leadership is the key. Read more in “160 Degrees of Deviation: The Case for the Corporate Cynic.”
Jerome Alexander
Thanks for your comments Jerome. What would you suggest vis a vis “employee satisfaction”? Shoud it be measured or not?
It seems like we are making this to much of a math problem. All I know is companies that really try to meet my needs – are companies that I work harder for. That is the approach I have taken with my employees – and I have little to no turn over. If people really want a good source I would recommend this customer service book that actually has a lot of valuable information about feedback measurement.
Many thanks for this Shel. Can you tel us how many employees you have and what your turnover rate was last year? Do you have any metrics that definitively link employee sat with customer sat?
Regards, Toby
I am shocked to hear about this, is this study for real? I am sorry but I find it hard to believe that a motivated employee is as productive as an unsatisfied employee… Are you telling me that all the incentive programs are in vain? I don't think I could ever believe that…
It is for real and incentive programs are not in vain. I do still believe it (satisfaction) is important, but there are other factors at play (as highlighted above).