The Amazon Lesson

Amazon.com is not a model for site design, layout and usability. In these areas, it fails many tests. When I told this to the audience of some 300 at last month

What Is Your Intranet Readiness?

Merril Lynch recently completed a survey of 100 CIOs in the United States and Europe on Internet readiness. Asking them to rate on a scale of 1 to 10 (10 being