Australian telecom giant Telstra recently announced they were eliminating 12,000 jobs. Unfortunately for the so-called modern communications company, their own internal communications appears to suck dingo. While Telstra has announced the layoffs (no doubt the announcement is intended to impress the stock market watchers) it has communicated very little with employees.
In fact, to quell panicky employees fearful for their job, Telstra internal communications circulated an e-mail with a few Q&As (An e-mail; how progressive! My god, what thinking! What planning! What communications!). Unfortunately for all involved, the e-mail was horrendously written, contained grammatical errors, was limited to the worst clich
Telstra sux. The employee hate it, customers hate it. How does it survived?