For all the talk on technology, particularly social and mobile technologies, an intranet is mostly people and process. And it is not a communications or IT project, it is a *business system* meant to support and enhance the entire organization …
Part I of a four part series on great intranets. “Technology is just the enabler; people and process drive social business,” says Gloria Burke, Chief Knowledge Officer, Unisys. Unisys is a worldwide information technology company that provides a portfolio of …
SharePoint is present in 80% of the Fortune 100; and plays a prominent intranet role in about 70% of knowledge worker intranets (either powering the main intranet portal, or delivering associated collaboration sites and/or document repositories). This in spite of …
Social media tools (intranet 2.0) are so simple and inexpensive to deploy that it is incredibly easy to be lulled into complacency until your initiative begins to fail. Often, failure is simply a lack of use or adoption by users, …
Harvard Business School conducted and ROI-engagement study that revealed for every 1% increase in employee engagement, the return on investment (ROI) for a social intranet increased 1000%. Wow. I’m not sure that this is the case at every organization, it …
A Facebook page and a Twitter account do not make a social business. Truly social businesses are social inside and outside, and not merely using a few tools in isolation. Sadly, despite the proliferation of social media for years, very few …
Sometimes, you get what you pay for. In the case of the intranet, you normally get crap. What do you expect though if you only give the intranet team 1/50th or 1/200th the budget given the Internet team? You get …
Grown-ups just don’t get it; the intranet was invented to support and grow the business, not to deny and cost it. I received some disturbing news this week from a very talented and capable colleague and intranet manager who was …
Your intranet sucks, but you’re not alone. The average intranet sucks, too. Well, I may sound a little harsh, but what would your reaction be if your child came home with a report card sporting a 53% average (C-minus, bordering …
