Is your website or intranet organized and designed for your audiences to achieve the results that they want and you need? Prescient's Catherine Elder highlights some of the common audience challenges on a website or intranet: Senior staff want something …
Our collective ability to create web content far outpaces our ability to find and retrieve it in a timely manner. Though many organizations have adopted rules for classifying and categorizing content, web users continue to complain about poor usability and …
Part art, but mostly science, information architecture should have little to do with best practices, and more to do with the needs of the target audience. In other words, leading companies with successful intranets don’t copy other intranets, they build …
Middle managers spend more than a quarter of their time searching for information necessary to their jobs, and when they do find it, it is often wrong, according to results of an Accenture study. The proliferation of different information …
A lot has been made of card sorting in developing site information architectures. In short, card sorting involves having users sort content into intuitive groups. Content categories or types are written on flash cards and users are encouraged to sort …
The number one employee complaint about the intranet is
“Visual appeal can be assessed within 50 milliseconds, suggesting that Web designers have about 50 milliseconds to make a good impression,” according to Dr. Gitte Lindgaard of Carleton University in a recent e-commerce Times article about a report published in …
Most organizations are creating information and data faster than they can retrieve and use it effectively. Therefore organizing the information in a way that is easy to retrieve and use is tantamount to effective knowledge management. Easier said than done
Building and maintaining a site map or site index is, like on-site Search, fixing the symptom and not addressing the true problem,
