A lot has been made of card sorting in developing site information architectures. In short, card sorting involves having users sort content into intuitive groups. Content categories or types are written on flash cards and users are encouraged to sort …
By providing better self-help information and FAQs, one financial client was able to reduce employee calls to the internal help desk by one-third, almost 40,000 calls per year (at $18 per call)
(VANCOUVER, CANADA) Placemaking (325 employees) is the real estate development division of resort developer Intrawest (25,000 employees). Placemaking employees are all knowledge workers and located across the globe developing resort villages such as Whistler-Blackcomb (British Columbia), Mountain Creek (New Jersey), …
Technology vendors always paint a rosier picture than what reality otherwise proves. Ultimately, technology vendors want you to buy. That
I promise not to turn this into a rant. I further promise not to turn this into yet another dressing-down of portal and content management system (CMS) vendors. I will try to be unbiased and fair
Some 2.7 trillion e-mails will have been sent by people around the world by the end of this year alone. If you feel the majority of them are ending up in your in-box, you're not the only one. E-mail fatigue …
(DETROIT, MI) Open source software is developed by communities of developers and users. These software solutions include portals, content management systems, e-mail systems, browsers, social media applications, operating systems, and just about any kind of software you can think of. …
CMS Watch
Measuring the return on investment (ROI) of your intranet is actually pretty easy. It does however require some time to do the measurement, some knowledge of what to measure, and the cooperation and involvement of the data owners for what …
Measuring Intranet Value: Proving & Delivering ROI Read More »
