Toby Ward

The founder and CEO of Prescient Digital Media, Toby is an internationally recognized and acclaimed expert in the areas of communications, enterprise technology, intranets, and digital workplaces. Toby has served dozens of clients in the retail, hospitality, technology and media sectors including AMC, CBC, HSBC, Harvard Business, RBC Financial, USAA, and dozens more. A frequent speaker and writer, he speaks at many conferences across the globe and is the founder and chair of the Digital Workplace & Intranet Global Forum conferences in New York City. He is the founder and chief blogger of IntranetBlog.com,

IT service management

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One can spend a lot of money on IT. One CEO of an outrageously profitable financial services firm (who shall remain nameless at the risk of losing my head or shares) is known to say, despite the climbing profit,

More than ROI

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A business case requires more than estimated or proven return on investment (ROI). A true business case requires a cost-benefit analysis that not only underscores the dollar value of the intended investment but also iterates solutions and outcomes to current …

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Don

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Most organizations are creating information and data faster than they can retrieve and use it effectively. Therefore organizing the information in a way that is easy to retrieve and use is tantamount to effective knowledge management. Easier said than done