Your bad intranet
Your intranet sucks, but you’re not alone. The average intranet sucks, too. Well, I may sound a little harsh, but what would your reaction be if your child came home with a report card sporting a 53% average (C-minus, bordering …
The business case for an intranet redesign
An intranet is not a website. In fact, its shocking how many executives and companies treat the intranet as nothing more than an internal website. I had one head of HR tell me, of a regional – municipal government in …
Learning from the greatest intranets
The great are great for a reason. And while It’s dangerous to merely copy others, much may be learned from examining the trails they’ve blazed. Having worked on well more than 100 intranets, and seen and examined many hundreds more, …
The World's Best Intranets
“There is only one good, knowledge, and one evil, ignorance.” Socrates preceded the corporate intranet by more than 2,000 years, but his sage wisdom holds eternal: learning and the acquired knowledge can only lead to good things. The intranet is …
IBM's galactic intranet redesign
A team of more than 40 IBM consultants have undertaken a massive redesign of IBM’s web properties: a galactic redesign that includes both the external website and internal intranet. The core objective: a Single design system that converges the intranet …
Internal social media drives productivity
(NEW YORK, NY) Lawyers love pouring cold water on new ideas; “that’s not the way we work,” or they proclaim something to do with “liability” and “privacy regulations” as knee-jerk arguments for blocking innovation. “Sometimes listening to legal counsel is …
Social intranet case study: Quintiles
On the corporate intranet, social means better business. Despite the initial executive fears that social media equals ‘goofing around’ on the job, enterprise social media is supporting the business, driving innovation and collaboration, and allowing employees to perform more effectively …
Twitter's poor redesign
Information sources should never be designed solely by a creative designer, but rather an information architect, business analyst or content expert. Twitter has unveiled a new design for its’ profile page: an underwhelming, and shallow design that crowds out desired …
Tips & Tricks for information architecture
Tip: Cute labels don’t work. Trick: Old, tired labels that everyone knows should be kept. While the number one complaint by users in any organization during the past 15 years continues to be “I can’t find anything!” the reason behind …