IT service management

One can spend a lot of money on IT. One CEO of an outrageously profitable financial services firm (who shall remain nameless at the risk of losing my head or shares) is known to say, despite the climbing profit,

More than ROI

A business case requires more than estimated or proven return on investment (ROI). A true business case requires a cost-benefit analysis that not only underscores the dollar value of the intended investment but also iterates solutions and outcomes to current …

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