The best IT advice
Some solid advice and lessons for IT, from eWeek (The Best IT Advice I Ever Got by Deb Donston): 1- Don't prematurely optimize. Prove something works first and then optimize, because you'll never guess where the true issues lie …
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Portal magic quadrant
The following is the magic quadrant that I developed for portal solutions (re-posted because of a broken image in the original The big deal about portals). Undertaking a magic quadrant is in fact a dangerous proposition given the: immaturity …
More problems for world
The $10 billion Navy-Marine Corps. (NMCI) intranet is not meeting its goals. The 10-year project steered by EDS has not met most of its key objectives. Worse yet, a report by the Government Accountability Office (see GAO-07-51) is critical …
Intranet case study: General Motors (GM)
The General Motors intranet portal is a case study in creating a single, unified portal access in a sprawling enterprise of decentralized business units, far flug geographic locations and many different work cultures. It takes a massive effort to create …
The big deal about portals
(Chicago, IL) There are good portals. I'll admit it. Most of those good portals admittedly are the portals created by the vendors that made the software. IBM, Oracle, and Microsoft come to mind. The problem is that most of …
Intranet case study: Fidelity Investments (webinar)
Most intranets have humble beginnings that grow and grow and then, like a weed, grow out of control. Fidelity
Pick a Card (sort), any card
A lot has been made of card sorting in developing site information architectures. In short, card sorting involves having users sort content into intuitive groups. Content categories or types are written on flash cards and users are encouraged to sort …
Dialing for intranet dollars
By providing better self-help information and FAQs, one financial client was able to reduce employee calls to the internal help desk by one-third, almost 40,000 calls per year (at $18 per call)
Intranet case study: Intrawest Placemaking
(VANCOUVER, CANADA) Placemaking (325 employees) is the real estate development division of resort developer Intrawest (25,000 employees). Placemaking employees are all knowledge workers and located across the globe developing resort villages such as Whistler-Blackcomb (British Columbia), Mountain Creek (New Jersey), …