The General Motors intranet portal is a case study in creating a single, unified portal access in a sprawling enterprise of decentralized business units, far flug geographic locations and many different work cultures. It takes a massive effort to create …
(Chicago, IL) There are good portals. I'll admit it. Most of those good portals admittedly are the portals created by the vendors that made the software. IBM, Oracle, and Microsoft come to mind. The problem is that most of …
Most intranets have humble beginnings that grow and grow and then, like a weed, grow out of control. Fidelity
A lot has been made of card sorting in developing site information architectures. In short, card sorting involves having users sort content into intuitive groups. Content categories or types are written on flash cards and users are encouraged to sort …
By providing better self-help information and FAQs, one financial client was able to reduce employee calls to the internal help desk by one-third, almost 40,000 calls per year (at $18 per call)
(VANCOUVER, CANADA) Placemaking (325 employees) is the real estate development division of resort developer Intrawest (25,000 employees). Placemaking employees are all knowledge workers and located across the globe developing resort villages such as Whistler-Blackcomb (British Columbia), Mountain Creek (New Jersey), …
Technology vendors always paint a rosier picture than what reality otherwise proves. Ultimately, technology vendors want you to buy. That
I promise not to turn this into a rant. I further promise not to turn this into yet another dressing-down of portal and content management system (CMS) vendors. I will try to be unbiased and fair
Some 2.7 trillion e-mails will have been sent by people around the world by the end of this year alone. If you feel the majority of them are ending up in your in-box, you're not the only one. E-mail fatigue …
