The value of a really good intranet is considerable and immense. While usage, ROI, and employee satisfaction are typical and traditional performance measure for the intranet, the intranet is also leading to improved retention and job satisfaction.
At HCL Technologies, the intranet is a key component of its employee retention program (see Employees first` is the new mantra!, Business Standard).
“DK Srivastava, senior vice-president, corporate human resources, at IT services company HCL Technologies, has reason to smile. The firm's 'employee first' initiative has cut attrition in its infrastructure services division to 16.8 per cent in December 2006, from 23.6 per cent a year ago.
The payoff has been quick: Revenues shot up to Rs 1,465.1 crore in the quarter ending December 31, 2006 , from Rs 1,054.2 crore in the year-ago quarter