The number one most repeated call to your IT help desk relates to a forgotten password. Give your employees the tools to get their own password without having to engage an expensive techie, and you could save hundreds of thousands …
An intranet is about 20% technology, 80% people and process. To change or redesign the intranet has in fact little to do with design, and everything to do with change management.
Some solid advice and lessons for IT, from eWeek (The Best IT Advice I Ever Got by Deb Donston): 1- Don't prematurely optimize. Prove something works first and then optimize, because you'll never guess where the true issues lie …
The following is the magic quadrant that I developed for portal solutions (re-posted because of a broken image in the original The big deal about portals). Undertaking a magic quadrant is in fact a dangerous proposition given the: immaturity …
A lot has been made of card sorting in developing site information architectures. In short, card sorting involves having users sort content into intuitive groups. Content categories or types are written on flash cards and users are encouraged to sort …
Some 2.7 trillion e-mails will have been sent by people around the world by the end of this year alone. If you feel the majority of them are ending up in your in-box, you're not the only one. E-mail fatigue …
The intranet requires content and tools that are mission critical
Some organizations have turned to the kiosk as a communications solution for bridging this digital divide, but the results are usually unimpressive. Rarely are kiosks ever used to the extent management hopes or expect.
Paul Strassmann, the creator of the Information Productivity metric, makes his 5 key recommendations (5 Steps to Improve Your Information Productivity) for improving information enterprise management (www.BaselineMag.com): 1 – Make the tough decisions. Since costs are a key factor in …
5 recommendations for improving information management Read More »
